Delete Your Zippyly Account

Zippyly is developed by Antilver Systems Private Limited. You can delete your Zippyly account and the personal information associated with it at any time. There are two ways to do it — in the app, or by email if you no longer have the app installed.

Option 1 — In the Zippyly app (fastest)

1. Open the Zippyly app and go to Profile.
2. Tap Delete my account.
3. Confirm, then re-enter your date of birth exactly as it appears on your profile. This second step exists so an accidental tap — or someone else holding your unlocked phone — cannot delete your account.

The deletion is applied immediately once confirmed.

Option 2 — By email (no app required)

Email support@antilver.com with the subject line "Account Deletion Request", telling us:

1. Your registered mobile number (including country code).
2. Your role on the platform — rider, captain, or retailer.

We verify your identity — normally by sending a one-time code to your registered mobile number — before acting on the request, so that nobody else can delete your account. We complete verified email requests within 7 working days.

What is erased immediately

• Your name, email address, date of birth, gender, blood group and emergency contact.
• Your profile photo, deleted from our storage.
• Your sign-in credentials, so the account can never be logged into again.
• Your saved addresses and account preferences.
• For retailers: your store and product listings are withdrawn from customer view immediately.

What is retained, and why

We cannot erase everything the moment you ask, and we would rather tell you plainly than promise otherwise. A limited, minimised set of information is kept:

• Ride, delivery and order records — retained in de-identified form. They no longer carry your name or contact details, and are kept so that the other people involved in those trips (your captain, the retailer) keep an accurate record of work they actually did and were paid for, and so genuine disputes can still be resolved. These are deleted or fully anonymised within 180 days of account closure, except where a longer period is required below.
• Financial and tax records — transaction records we are legally required to retain for a statutory period, and, once online payments are enabled, for the period required by our payment processor. These are retained for that period regardless of account deletion.
• Verification (KYC) documents for captains and retailers — retained while a legitimate purpose continues, specifically fraud investigation and dispute traceability relating to activity carried out on the platform. They are not used for any other purpose.
• Safety and fraud prevention — if an account was restricted for fraud, safety or terms violations, we keep a restricted internal record of the mobile number and/or identity-document reference so the restriction cannot be evaded by deleting and re-creating an account. This record is used only for safety and fraud prevention, is not linked to a usable profile, and is never used to contact you or for marketing.

Before you request deletion

• Deletion is irreversible — we cannot restore the account afterwards.
• Please complete any active trip or delivery and settle any outstanding payment or open dispute first. Deleting mid-trip leaves the other party without a contactable counterpart, and we may be unable to resolve a dispute raised afterwards.
• If your account was restricted, deleting and re-creating an account will not restore access.
• Deleting your Zippyly account does not cancel any separate agreement you hold with us.

Your rights

Under the Digital Personal Data Protection Act, 2023 you may also ask us for a summary of the personal data we hold about you, ask us to correct it, or withdraw a consent you previously gave, without deleting your account. Write to grievance@antilver.com for any of these, or if you are unhappy with how we handled a request.

Need help?

If you have any questions, contact us at support@antilver.com.