Delete Your Zippyly Account

Zippyly is developed by Antilver. You can request permanent deletion of your Zippyly account and the personal data associated with it at any time, using the method below.

            Account deletion is permanent and cannot be undone. You will lose your ride/delivery history,
            ratings, and (for captains and retailers) your verification status.
         

How to request deletion

Send an email from your registered mobile number's email or include your registered mobile number, to support@antilver.com with the subject line "Account Deletion Request". Please tell us:

Your registered mobile number.
Your role on the platform — rider, captain, or retailer.

We will verify your identity (for example via an OTP to your registered number) before processing the request, to make sure no one else can delete your account.

What data will be deleted

Your account profile (name, profile photo, and contact details).
Your role and account preferences.
Your ride/delivery history, routes, ratings, and feedback.
For captains and retailers: your stored verification (KYC) documents and vehicle/business details, except where law requires us to retain certain records.
Associated data held in our Firebase and backend systems.

What we may retain (and why)

To meet legal obligations and to keep the platform safe, we may retain a limited, minimised set of information even after your account is deleted:

Legal/financial records — transaction and tax records we are required to keep for a statutory period.
Safety & fraud prevention — if your account was blacklisted for fraud, safety, or terms violations, we may keep a non-reversible identifier (such as a hashed mobile number and/or hashed identity-document reference) so the restriction cannot be evaded by deleting and re-creating an account. This retained data is used only for safety and fraud prevention, is not linked to a usable profile, and is not used to contact you or for marketing.

Data retention timeline

Once your identity is verified, your account is deactivated and your personal data is permanently deleted from our systems within 30 days, other than the limited information described above.

Important notes

Deletion is irreversible.
You cannot delete your account while you have an active trip or an outstanding payment or dispute; please complete or resolve these first.
If you were blacklisted, deleting and re-creating an account will not restore access.

Need help?

If you have any questions, contact us at support@antilver.com.