Privacy Policy for Zippyly

Last Updated: June 17, 2026
Developer: Antilver
App: Zippyly (ride & delivery)

1. Overview

Zippyly is a ride-hailing and delivery platform developed by Antilver. The app connects riders (people booking rides or deliveries), captains (drivers/delivery partners who fulfil them), and retailers (merchants who send deliveries). We are committed to protecting the privacy of everyone who uses Zippyly.

This Privacy Policy explains what data we collect, why we collect it, how it is stored and shared, and the rights you have over your information. By using Zippyly you agree to the practices described here.

         Zippyly is intended for users aged 18 and older. We do not knowingly collect personal
         information from anyone under 18. If we become aware that we have, we will delete it promptly.
      

2. Data We Collect

The data we collect depends on whether you use Zippyly as a rider, a captain, or a retailer.

Account & identity

Mobile number — used to create your account and verify you via a one-time password (OTP) through Firebase Authentication. This is our primary account identifier.
Name and profile details you provide (and an optional profile photo).
Role — whether you operate as a rider, captain, or retailer.

Location

Riders: precise (GPS) location while the app is in use, to set your pickup point, find nearby captains, show fare estimates, and let you track your trip.
Captains: precise location while you are online/available and during active trips. To match you with nearby ride requests and let riders track the vehicle, location may be collected in the background (while the app is minimised) for the duration you remain online. You can stop this at any time by going offline or closing the app.

Captain & retailer verification (KYC)

Identity and eligibility documents required to operate on the platform — for example government ID, driving licence, vehicle registration/details, and (for retailers) business details. These are collected only from captains and retailers, for verification, safety, and compliance.

Trip, delivery & usage data

Pickup and drop-off locations, routes taken, distance, fare/estimate, timestamps, ride and delivery history, and ratings or feedback you give or receive.

Device & technical data

A push-notification token (Firebase Cloud Messaging) used to deliver ride/delivery and account notifications.
Basic device and diagnostic information (device model, OS version, app version, IP address, and crash/error logs) used to operate and improve the service.

Payments

Online payments are processed through a third-party payment gateway; cash payment may also be available for some trips. Card, UPI, and bank details you enter for payment are collected and handled directly by the payment gateway — Zippyly does not store full card numbers, UPI credentials, or bank details. We retain only transaction records (such as amount, date, and status) needed to complete a trip, resolve disputes, and meet legal/tax obligations.

3. How We Use Your Data

Create and secure your account and verify your identity.
Match riders with nearby captains and enable navigation, tracking, and delivery.
Calculate fares, process trips, and maintain ride/delivery history.
Provide customer support and resolve disputes.
Maintain safety, prevent fraud and misuse, and enforce our terms (including blacklisting users who violate them — see Section 8).
Send service notifications and operate, troubleshoot, and improve the app.
Comply with applicable laws and lawful requests.

4. Location Data

Location is essential to a ride and delivery service. We request location permission and, for captains, may request background-location permission. We use location only to deliver the features described above. You can disable location access at any time in your device settings, but core features (booking, matching, navigation, tracking) will not work without it.

5. How We Share Data

To operate the service, limited information is shared between participants in a trip:

Riders and captains see information needed to complete the trip — for example the other party's first name, real-time location during the trip, vehicle details, and a means to contact each other to coordinate pickup/delivery.
Retailers and the assigned captain see the delivery details required to fulfil an order.

We also share data with:

Service providers that power the app (see Section 9) — e.g. Google Firebase and Google Maps Platform.
Authorities or third parties where required by law, to enforce our terms, or to protect the safety, rights, or property of users and the public.

We do not sell your personal data.

6. Firebase Services

Firebase Authentication (phone-number OTP login)
Firebase Cloud Messaging (notifications)

See Google's handling of this data: Firebase Privacy.

7. Maps & Navigation

Zippyly uses the Google Maps Platform (Maps, Places, and Directions) to display maps, suggest addresses, and compute routes. Your use of these features is also subject to Google's Privacy Policy and the Google Maps/Google Earth Terms.

8. Data Storage & Security

Encrypted data transmission (HTTPS/TLS).
Account and trip data stored on Amazon Web Services (AWS) servers located in India (Mumbai region) and on Google Firebase infrastructure.
Access controls so data is available only to authorised systems and personnel.
We do not sell personal data.

International data transfer: if you use Zippyly from outside India, your information may be transferred to and stored on the servers described above. Where personal data is transferred across borders, it is safeguarded under the data-processing terms of our providers.

9. Data Retention & Account Deletion

We retain your personal data while your account is active and for as long as needed to provide the service. You can request deletion of your account and associated data at any time — see the Delete your account page. Once a deletion request is verified, personal data is removed within 30 days.

         Safety & fraud-prevention exception. Even after deletion, we may retain a
         limited, minimised set of information where this is necessary to comply with the law (for example
         tax/transaction records), to resolve disputes, or to prevent fraud and protect the safety of the
         platform. In particular, if an account has been blacklisted for fraud, safety, or terms
         violations, we may retain a non-reversible identifier (such as a hashed mobile number and/or
         hashed identity-document reference) so the same person cannot evade the restriction by deleting
         and re-creating an account. This retained data is kept only for these limited purposes and is not
         used to contact you or for marketing.
      

10. Your Rights

Access the personal data we hold about you
Correct inaccurate data
Request deletion (subject to Section 9)
Restrict or object to certain processing
Request a copy of your data
Withdraw consent where processing is based on consent

To exercise any of these, contact us at support@antilver.com.

11. Children's Privacy

         Zippyly is intended for users aged 18 and older and is not directed at children.
      

We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

12. Third-Party Services

Google Firebase (authentication and notifications)
Google Maps Platform (maps, places, directions)
Amazon Web Services (hosting and data storage)
Third-party payment providers (where online payment is offered)

13. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date above reflects the latest revision, and continued use of Zippyly after an update implies acceptance.

14. Contact Us

Email: support@antilver.com
Developer: Antilver
App: Zippyly